A computer malfunction at the Federal Aviation Administration today resulted in a delay and a wave of cancellations across the nation. By 3:30 p.m. EST on Wednesday, more than 8,609 U.S. flights had been delayed and more than 1,251 others had been canceled, according to FlightAware, which analyzes flight status in real-time.
Airlines are providing affected passengers several choices, including full refunds and waivers for rebooking flights. For more information, customers are urged to contact their respective airline.
Alaska Airlines: The airline reported minimal cancellations or delays related to the FAA outage and provided a statement about working to get customers to their destinations as safely and efficiently as possible. Additional details were not provided.
American Airlines: American Airlines has not released specific details, but announced that they are providing additional flexibility for customers to rebook their travel plans for the affected day and the following day without any additional fees. Customers are advised to check the airline's website for more information.
Delta Air Lines: All Delta customers with flights scheduled for Wednesday may rebook their flights for travel no later than Friday, in their original class of service, without having to pay any difference in fares. If they aren't able to travel by Friday, customers may cancel their flights for flight credit that can be used for up to a year, but they would then be responsible for any fare differences. Additional details can be found on Delta's website.
Southwest Airlines: All customers with flights scheduled for Wednesday may rebook or fly standby within 14 days of their original travel dates without paying any extra fees. Travel is limited to their originally booked cities. Additional details can be found on Southwest's website.
United Airlines: Customers who had flights scheduled to or from the following airports Wednesday may rebook flights without paying fees or fare differences, as long as they fly by no later than Monday, through their original cities and in their original class of service.
Affected airports include Boston Logan International (BOS), Chicago O'Hare International (ORD), Cleveland Hopkins International (CLE), Denver International (DEN), Antonio B. Won Pat International in Guam (GUM), Daniel K. Inouye International in Honolulu (HNL), George Bush International in Houston (IAH), Los Angeles International (LAX), Newark Liberty International (EWR), San Francisco International (SFO) and Washington Dulles International (IAD). Additional details can be found on United's website.
Customers are advised to contact their respective airline for more information since each airline has its own procedures regarding the FAA interruption. Though flights were returning to normal, the inconvenience of delay and cancellations made it difficult for the travelers to make the best of their planned trip.